fraudulent charges, They have a different address for where the service In all honesty Michael should be training all the idiot reps AND supervisors who don’t take your calls! I should mention I used to be a customer service rep and knew all about the ins and outs of that job helping people establish residential service. Don’t get that. how do we cancel this account since Direct TV won’t let us. Someone came to install and after they left I turned the TV There customer service department is awful. Direct TV can burn in hell. If you have another question, let us know. Personally I thing we should be refunded $100.00, since we are receiving only half our service. While I’m on the phone with Direct TV for another problem, I ask the agent why I’m getting two different bills for a bundle, he said call century link. We just said whatever, it wasn’t worth the ridiculous fight that we would have to continue to put up to get that money back….directv is the absolute worst company I’ve ever had to deal with. FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc., we have yet to be reimbursed a penny. Oh and I didnt even mention TIVO. I want my old menu and play back screen. 2. 17 of which i was hung up on by the system transferring me to a supervisor. I’m looking for ways to get out of this crappy contract…like if they jack the price up like I hear they do. However, because Fios and U-verse use fiber-optic rather than coaxial cables to transmit television into homes, DIRECTV is rated higher than all cable TV providers. I even told her that I’m not mad that the internet is not included, I’ll cancel that. Like DISH, all of DIRECTV’s offers require a two-year agreement. I finally gave up agmt. This company is a complete rip off and fraud, What can I or should I It has been 5 months Since I last had Direct TV service and finally, I hope this time is has been care of. I ended up canceling service due to the your bill is what it is commit and attitude. and no music, I had no idea where I was transfred because he never addressed the call as Direct TV or Att, not even his name or dept. Good suggestion to get a copy of the notes on my account. Offer for customers that do not currently subscribe to both STARZ® and SHOWTIME®. Of the Customer Service Reps, 10 in total, only two were willing to help and look into my situation. Hmm . As soon as it was installed, I knew they had a winner. DO NOT DO! They read my terms and conditions! I’ll start from the beginning, I switched to this company around June because Comcast was overly priced and at&t seemed to be a good company with good prices. Cost me more to get same channels I had with spectrum. It pixels, freezes, and always some stupid error. The worst service experience I’ve ever had and has turned me off to this company for life. (Changed monthly yet NO statements were provided so I have no idea exactly what I was paying for other than for them to be rude to me when I called in.) I am moving to a different company because of the change! DIRECTV offers over 200 live HD channels as well as many 4K movies and shows available on demand. Our writers and editors create all reviews, news, and other content to inform readers, with no influence from our business team. After finally getting a chance to look at my paper mail, i see that century link is billing me for internet services. usually on hold most of the time. I have never had a worst experience with a cable company! I inform them of the message I see, I wait for 5 minutes or so and they come back with sorry sir, you are not eligible. Frontline customer service agents and their superiors are powerless to give resolution to problems. It’s more secure for a landline to be used as that is not connected with electrical outages. There’s no excuse for someone not showing up to the appointment you made. Worst experience ever Directv is a company that offer promotions but does not comply with it, I been fighting for over 9 month about my promo credit. Tech told me that it was not possible and gave me an email address to contact corp. This never happened. Yes I also got outsourced service. Please change back. This pricing makes DirecTV NOW the most expensive live and on-demand TV streaming service out of the major 3 in the market, including itself as well as PlayStation Vue and Sling TV. Installation date came and the tech was very nice and all went well. I have channels I never heard of even the Sun channel for $39 and this is not a package. 90 % of the movies are not free! And then… and then I go to watch my recorded programs.. and the damn menu has changed 100% for the worse! Kenneth Copeland is a false teacher. I said well I am going to call xfinity and order there service and the Direct tv representitive said ok I will connect you with the department to have the equipment sent back. every month all i get is they have to escalate and i will take a cycle or 2 than a month or 2 no credit but they want the full payment, than call back they have to escalate it again another 2 month and so on im tired of this i will follow a lawsuit because this is not how you treat customers…. At this point im mad, yelling, and beyond pissed. So I called Direct tv and cancelled HBO. We signed up under this condition. The discounts I supposedly had ended with no forewarning. He then tells me sorry the person who sold u this did it for the sale. Use your head people!!! I called the toll free number and got some guy overseas who I couldnt understand and had to keep asking him to repeat himself slowly. Customer service refused to escalate my issues to management to get resolved and I’m not wasting another day waiting for no one to show! I was deceived when the installer told me that I wasn’t actually getting high speed uverse because my house was too far away from the central office, instead it was a faster DSL plus I was losing my landline and phone would now be going through my internet. Wow, this company is fraudulent. Twenty minutes of commercials per show. I call Century Link and he’s very confused and polite. We can’t use ATT for internet because of the inferior quality. Please DirecTV, Fix this horrible mistake before I am forced to cancel my contract!!!!!!! It’s the second-year price hikes you’ll have to worry about. I live in the sticks, so we are stuck between this terrible service or dish network. That has been since June 2016. If you have more than one TV in your home, you can start a program on one TV and finish it on a different one. Unfortunately, we cannot leave the agreement without paying 200 dollars. DIRECT TV IS HORRIBLE compared to Cox (my home TV provider). I WOULD NOT suggest getting AT&T at all or taking advantage of any limited time free upgrades. Awful Service! Sports & DirecTV. In essence, the FCC wants to allow for expansion of competitive third-party devices, whereas the cable companies prefer to have more control with proprietary equipment, citing both technical and intellectual property concerns. Not to mention it will be Tuesday before someone is sent and they don’t give you a call before arrival. It also has exclusive rights to NFL SUNDAY TICKET for the diehard football fans. Great everything is good again right? They then tried to charge us upgrading fee to wireless boxes because that would be easier to install. But due to all of the issues I have had with them in the last year I fear the instructions won’t come and I will be charged. This site is a U.S. Consumer site. I don’t know why they couldn’t have emailed me them as they always email me with offers. The only way to get resolution is to reach somebody in the executive levels. When Verizon Fios came into our area I chose to cancel my contract with Direct TV due to the horrible customer service as well as all of the lies and because I needed internet to watch anything. You’re likely to find the channel variety you need in the ENTERTAINMENT plan. I really don’t know what to add to this thread. My house was struck by lightening which fried my cable boxes WHICH WERE LEASED! Im talking about several bad customer service experiences. That way you have records of what a representative told you, and you can also put a movie on or enjoy a drink while you chat. Directv used to be the best until AT&T took over. So they expect me to keep my part of the deal even when they didn’t! my bill is $120+ where before it was $58 and change 2 months ago…. Greedy money grubbing leaches on society. It has cost me more to switch, than it will supposedly save me!!! No recording date on recorded programs I just got off the phone from another overseas rep that i couldnt understand and first started out with “I’m so sorry but we cant do anything because the order didnt have a gift card on it” Of coarse I’m extremely upset and told him to cancel the service because Direct TV broke the contract not me. Again, just give the equipment away….it locks people in….people hate changing carriers. Then transfred me to “installation” no way was it. The agent I spoke with said she couldn’t do anything about the rate, but if I called back on Oct 21st, they would be able to give me a discount for a year, and apply it retro. I have been a DirecTV customer since 1999. Directv has always been dishonest in my dealings with them. No date and time at the top of the guide. Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues. A 60 year-old engineer who has built airplanes for 30 years has zero knowledge re setting up DTV….or marketing….etc. I’ve had enough. I had to call back again and when I demanded something be done with this, I was promised that it was going to be escalated. Reviews.com makes money through affiliate partner links: If you click on a link, we may earn a commission. 24/7 sports, analysis, and stating lies to me. ) as long as still. M not trying to get a refund with DIRECTV which I had with any company I have in! Beyond belief, two days I have been a customer the way I told. Tried them except they connected with ATT and I ’ ll be waiting for when. 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