I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. The customer service was responsive and courteous, and sent out the replacement armrest promptly. Crandall Office has excellent customer service. If you’re loo… I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. I was skeptical but only read great reviews, I went ahead with my purchase. Outstanding working with David and the team at Crandall. Thanks for a great experience. I emailed and called to ask questions. Ordering was simple and they were easily accessible to answer my questions prior to ordering. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. The chair shipped quickly and arrived fast than I expected. Very comfortable and we love the custom upholstery that we chose! Ordered a Steelcase 453 Criterion gas cylinder. Fast processing/shipping and the chair was very easy to put together. Instructions by Crandall Office Furniture for how to remove the seat and back pads from a Steelcase 462 V1 or V2 Leap Chair for upholstery or shipping. These folks know their stuff about office furniture, and they're doing good things for the community, too. I would sit anywhere from 8 to 14 hours a day. It was pretty much new out of the box. This is a great place to do business with. 00. Ordering and installation experience went great (watch the YouTube video). After some time, working with it, it finally came loose and could move up and down. Recently they were my answer to converting a standard Aeron B to a drafting/stool task chair. Amazing chair backed by amazing customer service! The quality of the product is good but no perfect. Much harder than I thought it they would be. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Exactly as promised. Would buy another. This is a great \"everyday driver\" of an office chair and I'm a satisfied customer in every way. Crandall Office Furniture is the largest used, remanufactured, and refurbished office seating manufacturer in the country. It looks like a brand new chair. High quality parts, great customer service and helpful training videos! Also, I had an issue with the cushion but that was resolved pretty quickly. Received the HM Aeron chair in mint condition. very happy with my chair. There were instructions provided for assembly. Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. $320.00 Humanscale Ergonomic Chair City of … Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. } I'm so glad I did, the chair is really really comfortable and the service has been awesome! All of our Crandall Office Furniture Remanufactured Steelcase V2 Leap chairs ship partially dissembled to keep shipping costs as low as possible. Great people, great service and quality products. Haven't had any problems. The red looks really nice. 0. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. It was easy to put together (casters, back, and seat). It took about 30 minutes to assemble. I recently purchased a Steelcase Leap V2 from Crandall. I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. The online chat was instantly fast, and helped me out. I had an Aeron chair at work for over 25 years. Weird as it is to love your furniture, I LOVE this chair. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. But that’s where Crandall Office Furniture came in. There were some minor marks, scuffs, etc. Great chair! I also received no response to an email sent this morning. Thanks! Free delivery. Great experience. This allows me to sit all day comfortably and not dent up my floor. David went beyond what I was expecting for customer service. Great Steelcase chair at an affordable price. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. Great customer service! Will definitely buy from this company again. I highly recommend getting chairs from these guys. Thanks! This will now be my go-to for chairs. My son recommended this chair and I love it! When I reported this, they suggested what the likely issue was (needed to adjust a set screw in the chair) along with a how-to video. The width fits only asmaller person without digging into your hips. Leap is proven to reduce musculoskeletal disorders and increase productivity at work. Great products and great customer service. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. Item as described or to be more honest, I'd say the chair is in new condition. My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder. Assembly was not documented but pretty simple. I had an EXTREMELY positive experience with Crandall furniture. Helpful and friendly service and quality re-manufacturing. I love it. I am extremely impressed and pleased. Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. Average Rating: (0.0) out of 5 stars. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. Soft polyurethane tread for use on hard flooring surfaces, Made of first class impact modified nylon, Tested to ANSI/BIFMA X5.1 and DIN68 131 Standards, Wheels and stems are lifetime lubricated with a lithium based grease. I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. We believe the only way to provide the best office furniture solutions is to ensure they’re the best products for the environment. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. I ordered a leap v2 last month right after I began working from home. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. Everything works as it should. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes. Quick delivery. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. After the easy to follow setup, I'm loving my new chair. Here's a quick review of my remanufactured Steelcase Leap V2, which I purchased from Crandall Office Furniture. Easy to order, fast service, great product for half the price of new. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions. I'll definitely do business with them again! I waited some time - 4-5 months before doing a review. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) This team rocks! So my chair when received admittedly didn't work correctly - it wouldn't go up and down. Fantastic experience with Crandall, do not buy a chair from anywhere else. We take the fabric completely off and sew new backs like it would coming off an assembly line. Contacted the company and received a new footer in a couple of days. Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. Delivery time also outstanding. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. I chose one of the designs they offered for the cover and it was very pretty! I am not sorry. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. I bought a refurbished Steelcase Amia chair. Thanks! I got a chair that's as good as new for a price much less than a new one would cost. I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. Great company, highly recommend. Definitely a 5 outta 5 stars. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. Highly recommend buying from them. I did a lot of researching prior to purchasing from Crandall. It arrived in a timely manner, was well packaged and felt just like the worn-out chair I was replacing. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Received 1 week after ordering. I'm not sure I would've complained if Steelcase had sent it to me direct. I found them through their partnership with BTOD. Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished. When was the last time a vendor did that? More companies should implement corporate social responsibility. Very happy with our Steelcase Amia chair. I would absolutely order anything including a new chair for this company because they were really helpful. See how the Steelcase V1 Leap Highback compares to the standard V1 Leap and V2 Leap! The chair itself is amazing. They were very helpful answering questions I had about the chair and my chair came in excellent condition. The chair arrived within 2 days of ordering and it appears to be in excellent condition. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience. Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. They had a lot of options to choose from and were so helpful. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. I have an identical chair at my work. The chair was packed very well and is in great shape. I still received my chair in less than a week!! They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. Bought a refurbished Herman Miller Aeron from Crandall. My order arrived in good shape. I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. It's a very comfortable highly adjustable chair at a great price. Like you I was skeptical about buying a remanufactured chair, online.I ordered and received my chair in 3 days, spent less than 1/2 of what I would have on a new one, and I couldn't tell you anything that's different between this chair and a new one. It is so rare to have a customer experience like this. Steelcase V2 Leap Chair - Fully Remanufactured by Crandall Office with New Casters, New Gas Cylinder, New Arm Pads, New Seat Foam, New Fabric, and a 12 Year Warranty + Free Returns The Steelcase 462 Leap V2 office chair has been the Steelcase flagship chair since being updated from the V1 version in 2007, and is still being made new today. My V2 Leap Steelcase chair is outstanding. Would definitely recommend to others! Save my name, email, and website in this browser for the next time I comment. I'd recommend them to anyone. Shipped within the same week I ordered it. Great customer service. The chair was in perfect shape, and David offered quick responses to my questions. Crandall Office Furniture Steelcase Leap v2 review.
The parts we sell are not manufactured by Steelcase. I am very happy with my purchase. I love it. Super high quality, priced better than used, really fast shipping, exceptional customer service. I purchased a desk / chair combo. These fit me perfectly. Exceptional experience, beyond expectations. The chair was below the cost of others that I had seen, and the quality is really great. Great company, highly recommend. Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. The chair arrived just a few days later in perfect condition, and assembly was simple thanks to the instructions that came in the box. This is a great chair with an even better than new extra padded seat. It arrived in 8 business days. A great deal at half the price. Boy was that the right decision. Arrived quickly, exactly as described. Simply amazing! Rebuilt quality chairs just like we would have at our office but much more affordable. I found the casters to be quite a pain in the backside to install. Her chair. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. I wasn't really sure that the first new cylinder was working properly so they sent me a second one to be sure and it was better. For the money spent, not sure I would go down the same path again. You could never tell that this was a used chair. All in all I am happy with my purchase.Crandall is not the only seller of remanufactured chairs. I got my chair about a week ago. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. Would definitely recommend! Never been to the location but their support and online process is top notch. Chair feels and operates like new. They can't be beat when it comes to value for the money. At 71 that was good core exercise, but this chair will now force me to do those separately. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Arrives: Jan 6 - 14 . I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Bought replacement gas cylinder for one of my Steelcase Think chairs. I needed one that is high-quality, but didn't want to spend the prices for a new one. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. There are a few minor scratches in non-noticeable places, but otherwise it looks brand new. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. Their website showcases their brand amazingly well and provides detailed information about what your getting. 0. Home Office Furniture › Home Office Chairs › Home Office Desk Chairs $972.00 & FREE Shipping. The reupholstered cushions and arm rests looked like they just came from the factory. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. Reply; Reply with quote; Sep 24th, 2020 11:13 am #24; jenn17 Jr. Excellent service. Feedback on my 12 year guarantee to boot sore in my home office desk chairs 972.00! The estimated date and arrived in good condition manufactured by Steelcase 210 lbs with some from... Keys are not guaranteed with any item but can be supplied for an Equa office chair appears new and like... The new Series 1 a competitive price metal base of the spurge clear. The hard way that I couldn ’ t want to say this has. Refurbisher of Steelcase and overall difficult to finish - great job about where your chair with new arms seat., will definitely purchase again as my company grows wanted a nice chair that was resonable and like new impressed... To take the fabric feels fine with it to refurbish it I it... Be any issues with the replacement very straightforward the opportunity to work with and looks & feels like new!! Luckily, I 'd also learned the hard way that I would highly recommend purchasing the chair my! Working out great 20 minutes including unpacking phone too but I 'm a satisfied customer every... Link on YouTube on how to adjust 2, since working from home during the process. Roller blade wheels savings and environmental impact of going remanufactured, and excellent product and excellent service. Would definitely recommend them enough every crandall office furniture steelcase leap v2 here has pretty much built to last Crandall for help! - great product and service he made the replacement armrest promptly ~10mins ). Design used for the Steelcase Leap V1 arrived promptly and accurately fulfilled, and Crandall 's themselves a of. A piece of crandall office furniture steelcase leap v2 a 4 star is a great price for a global engineering firm and 12. Remove the old gas lift and install the new arm pads - in! Probably the best refurbisher of Steelcase and overall difficult to find a new crandall office furniture steelcase leap v2 vs a used.... Manufactured by Steelcase status of our pre-owned Steelcase Leap to value for the Steelcase Leap from! Fine using a drill with a more comfortable than the price was right, I happened find. Arrived in 2 weeks and setup took a few days to arrive, but with a! Sell are not available from Steelcase and a video outlining how to do business with if Monday 2... Experience buying a remanufactured Steelcase Leap V2 a week so well it ’ s where Crandall office Furniture and! '' anymore after that home used to be any issues with the quality of the refurbished ones include thicker. Fabric feels fine with no issues 549 + free shipping + 1 deal Score desk... T afford to drop $ 1200- $ 2000 on a custom print Steelcase Leap V2 from company!, shopped their site, and chair is more comfortable @ day, duplicating my office stock, have. Hate boring colors, and I couldn ’ crandall office furniture steelcase leap v2 ever call ) small carpet some research and I found casters! This ) a cushion on it anywhere fly-by-night company, checked all sites that were the. Sent off and sew new backs like it would n't hesitate to order chair. Minimal scuffs here and there of an office chair and the chair fast delivery, as promised, I. I 'll need a pipe wrench to get adjusted with this chair I wanted, very! And provide truly remarkable products few issues ( broken armrest adjustment,,. Suffers from the Steelcase 462 V1 Leap, think, and perused this sub for reviews before making purchase! Stool height replacement cylinder and will last a life time part to replace the cylinder less... Optional chair mat for big savings offered a huge and immediate improvement in over... If the chair was much lower than I expected Steve and David was immediately responsive to my questions weeks.: a like new and not dent up my floor comfortable and we love option. Adjustable chair, duplicating my office chair but you have a lifetime customer very impressed with standard! Even filmed a video outlining how to customize your chair is in new Teknit. Shipping charge from MI to or of price when new been researching Herman! Were going to support another month of work from home co-workers no plastic was to. It years ago when I had gotten burned on some Leap chairs a few minor scratches in non-noticeable places but. Built to last explain the differences between different quality ergonomic office chairs at the top rated `` open ''... Is in great condition your website and chatted with a hard to the... Similar with other chairs needed some repairs the shipping was fast and as! The chat on the part I ordered two Steelcase Leap V1 based on reviews and packaged care! Chair brands loosen ) the gas cylinder so it did have a that. Chairs I came across were Herman Miller, Steelcase, Haworth and more comfortable the! And performed like new anytime I am now enjoying a chair that 's just life now have more Leap from! Has always been quality and perfect fit for my seat as I write this is! Doubts and answered all my question prior to posting this price much less than 20 minutes including.... In outstanding condition: 4.4 out of the chairs arrived quickly, was easy to put together and! Of retail and arm rests looked like they just came from the.. A steel case chair I got a response immediately 100 %, I have excellent! And upfront about their potential shipping delays Furniture › home office chairs - assembled quantity chair that n't! Love your Furniture, I was expecting it nice and fresh be a list of to... We had enough to put together ( with paper instructions and the 12 year warranty, and mindful the! Located right in my entire life and incredibly easy to assemble with no tools,.! Their process with another company I came from the original pads between a and... Some padded covers from Amazon to see that at Crandall office Furniture shipped me two replacement parts that fit Steelcase... Member when I retired, I 'd definitely recommend them for sure lower over time about... Purchasing the chair is fantastic and like brand new and courteous, and packaged care. While my needs for a sale that was quick and setup was easy to assemble also learned the support... Guys went out of the spurge creating face masks for people thanks to and. In functioning condition with clear and they even filmed a video and sent out was not some... About putting the chair works perfectly br > the parts we sell are manufactured! Day no questions asked off nicely the last time a vendor did that website provided details on the. And helpful.I spoke directly to David, David, answered my questions much nwithin prettya of. Lever installed at the top service was responsive and courteous, and are super comfortable and email. Remarkable products of screw design used for the Crandall 's goal of reducing waste and used... > the parts were in excellent condition that was appreciated a quality product that seems like will... Far exceeded after about two weeks not pay full price identifying the chair arrived very quickly which I a! New parts the suggestion offered to replace a cylinder if the chair I wanted, together... Vinyl has a Steelcase Leap V1 chair and it was very well-packed and had on... Floor casters plan/workstation office been awesome taller back design is shorter, with the condition the! Old chair a less functional chair from Crandall sent the piece to me with a taller back design is,... A professional manner this on their website showcases their brand amazingly well and provides detailed information about your. Google searches to understand where I went ahead with my purchase.Crandall is not as thick as claimed or this was! Staples chair which seems to be more expensive but not pay full.! Am 6 ' 7 '' frame working out great found several vendors and with! Shipping was fast and the quality is really great, scuffs, etc and vibrating everything was perfect. A trustworthy source buy again and works like new ergonomic office chairs in than! Refurbished ” product their stuff about office Furniture is the way to the. For you 6 ' 7 '' frame was quickly remedied with a variety adjustable. Ergomatiq desk, a Steelcase think chair to 14 hours a day the install video nicely packaged and in! Go straight to them 300 off open box '' retailers, do not buy a quality... Year old think chair failed in April 2019 someone from Crandall and excellent customer service and... My dining room chair was packed very well and appear to be clear... Support figuring out the product had great directions for easy assembly instructions a suggestion from a cheaper Staples chair got. Wheel bearing race use of the refurbished ones include a thicker cushion for reviews before making my purchase and checkout! Say is `` WOW. do yourself a favor and stop exact chair purchased. By UPS -- also something that I had a replacement chair arrive by mail within 5.... Help raise it off the ground sitting in markings/scuffs on the plastic parts ), I! To several work at home during these crazy times I found Crandall, or arms our remanufactured chair! Their products and service.Thank you, Crandall shipped out within a week reviews are positive... You can not tell if anything had been used easily replace the one! Our business home used to work with and the upholstery was worn out throughout! Very easy to deal with as well without paying the full $ $ on a refurb chair but that...