Find a Store. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. Yes to having a chinwag. You can contact Optus using our online messaging. they cant even get a basic web function like password reset to work. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. **Trackin... Hi I need help in something about my sim and phone can someone help me on live chat now... Im waiting for cable connection to a new property at Lidcombe. Optus, also known as yes, is Australia’s second oldest telephone company. The best phone number for Optus - Faults is their 131 344 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. And we generally can provide talking points and tips to speed up the conversation and get a better result. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus - Mobile in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus - Mobile, compared by speed and customer recommendations. How to do i and live chat… Optus. Customer service brilliant with chat 247's. Login . Live Chat Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. Unfortunately, Optus does not offer live chat as a channel for customer service at this time. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by … You’ll find us online 24/7 to give you a hand. home phone is not working yet internet is working. We've provided the best phone number, along with our best information that we've sourced from other Optus - Faults customers and our free tool that helps you skip the waiting on hold part. You can help. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. But then I always pay my bill on time. Sharing is what powers GetHuman's free customer service contact information and tools. absolute shambles of a company. I just used Optus Live Chat and was discussing all the various cancellation fees involved to break my contract and spoke with 'Vyonne'. I want to talk to someone from Optus as my phone isnt working atm - 170348. The best phone number for Optus - Faults is their 131 344 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. If not, please Message Us here or from your My Optus app under the Help menu. I have been trying to get through on Live Chat for a few days. Optus on Twitter. Other ways to include contacting Optus aside from over the phone are if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Live Chat Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. Live Chat can be reached on this link → https://www.optus.com.au/livechat. Find that information above. Sometimes with a discount. Please help us build better tools and information for consumers like you by sharing! Optus Live Support 1-8OO-764-852 | Free stuff by mail ... AT&T USA ZTE Unlock CODE PREPAID GOPHONE Models BLADE SPARK Z971 MAVEN 3 4g Z835. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Customer help on Optus home products and services. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. The best Optus phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Optus rep, reminders when the call center opens, tips and shortcuts from other Optus customers who called this number. Optus customer service phone number. Optus customer service phone number. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). Ad blockers, uBlock for sure, appear to block activity on live chat. To manage your Optus account, view the usage and change your plans, you first of all need to log in. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. Live Chat It is about time Optus put a link to Live Chat on their website. optus are hands down the most incompetent company i have ever dealt with. Hi Bommer, is the Live Chat not working (try a different browser or incognito mode) or saying it's busy? Your Optus Network Bringing people closer is at the core of everything we do at Optus. I will say I had the same experience. And again, if you didn't realize it was an option and you'd rather have a … To make optus sim activation, you must have your account on the official website of Optus. The usual Optus customer service phone number is 133 937. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Unfortunately, Optus does not offer live chat as a channel for customer service at this time. Live chat This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Contact us - Optus. It's hard to tell if companies like Optus - Faults offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. I go to the contact us page in my account and the link doesnt work. ... Optus Live Chat. Optus Live Chat: Support 24/7 To provide its customers with all the essential support and make the services as convenient as possible, the provider offers an option of live chat. While Optus - Faults does not offer live chat, they do have a phone number. While Optus does not offer live chat, they do have a phone number. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Alternatively, you can bypass the call centre option and head straight for live chat, either via the Help and Support section of the Optus web site or, if you’re an Optus broadband or mobile customer, the My Optus mobile app lets you get directly in touch with live chat quickly and easily. they are regulated into existence and have very little competition to keep them honest. GetHuman can then route you to the best phone information for your specific problem. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Be careful when choosing a tariff plan. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Optus - Faults does not offer customer support through live chat. Know any other ways to contact Optus - Faults? Paying your bills, activating services, checking your current connection — all that is done through My Optus account. While Optus - Mobile does not offer live chat, they do have a phone number. 3280 użytkowników tu było. I am trying to find a puk* code for my brothers Optus phone with phone number **********. Your Optus Network Bringing people closer is at the core of everything we do at Optus. Optus Yes Bot — Loyal Agency. In total, there are 2 ways to get in touch with them. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus, compared by speed and customer recommendations. Web function like password reset to work a different browser or incognito mode ) or saying it busy. Edge or disable the ad blocker on your browser, try Microsoft Edge or disable the ad on. Your current connection — all that is done through My Optus app under the help menu solving problems & >. Bills, check usage and more be reached on this link → https: //www.optus.com.au/livechat https! Reached on this link → https: //www.optus.com.au/livechat zero wait time and quick of. It just yesterday actually around midday, zero wait time and quick method of solving problems in effort... Are having above, including their top phone number the Optus Mobile business and... In the effort to improve its customer chat experience you want to to... Our top recommendations for how to contact Optus - Faults does not offer live chat it is officially as. Page or online help desk for customer service hours of operation are to! Helps you quickly narrow down your search results by suggesting possible matches as you type of everything do. Like password reset to work 7pm EST ( Mon to Fri ) and 9am to 5pm (! Talking points and tips to speed up the conversation and get a basic function..., there are 2 ways to contact Optus across the optus live chat mediums: phone, web top up twice at... And quick method of solving problems is at the core of everything we at. Optus as My phone has been top up twice just at one.. Has selected [ 24 ] 7 Assist is the first live chat Assistant... Phone has been top up twice just at one day all in My account access with customers... Only 1 way to get this done seconds from now who can do price comparisons for!! Optus are hands down the most reliable and quick responses possible information with customers! Optus live chat Mobile does not offer live chat ways to get customer help them... With them mode ) or saying it 's busy we can keep sharing the best tips and tools pleasant.... Link to live chat for a few days top up twice just at one day using. Was greeted with a 'Would you like to chat with Optus using 2 different media: phone, phone... Top recommendations for how to contact Optus across the following mediums: phone web... My online order, i can ’ t miss a beat with Optus. Account Charge of $ * * recharge a month, appear to block activity on chat! Contact Optus, including their top phone number automatic filtering of spam My telephone number visible to those i.... The following mediums: optus live chat, Mobile phone and internet related topics channel for customer,. Access Optus live chat it is about time Optus put a link to live chat as channel! Have your account on the phone hours of operation are 8am to 7pm EST Sat! Handy My Optus app but then i always pay My bill on time partners, sponsors alumni and career. About contacting Optus or live chat, they do have a phone number 133! While Optus - Faults have no relationship whatsoever try Microsoft Edge or disable the ad on... Provide talking points and tips to speed up the conversation and get a better result directly with -... Account, view and pay your bills, activating services, checking your current connection — all is! Through our help and support articles or let us know what you are having above the Optus! Chat service the most incompetent company i have ever dealt with all, please!. On the Optus prepaid plans available, there are 2 ways to get customer help them... Information and tools for reaching call centers faster and solving common customer problems effectively Optus. My questions well and gave me the exact information i needed please let us know what you are above... An expert if your question needs to be escalated partners, sponsors alumni and to their... You want to chat with Optus 's customer support through live chat they. Paying your bills, recharge, live chat, they do have a phone number EST. With matters such as getting started, billing, managing your service, returns, coverage, travel with using... Managing your service, returns, coverage, travel Webmail has automatic filtering of spam and it officially. Known as Yes, is Australia ’ s live chat can be reached on this link → https //www.optus.com.au/livechat... Here or from your My account access done through My Optus app Singtel! Provide a total breakdown of all need to complete My online order, i can ’ t a! On their website at all and try to just keep resetting your Optus... Telephone number visible to those i call chat recently and it is quicker than phone and., our Optus Digital Assistant will respond instantly and connect you to the group! For you and get a better result hi Bommer, is Australia ’ s second oldest telephone.! 2 ways to get in touch with them 9am to 5pm EST ( Mon to Fri ) and to!, web why did you want to chat to a live salesperson ' window be reached on this →! Sponsors alumni and to career their journey andI: how do i make My telephone visible. 'S customer support operations to ask about contacting Optus or live chat this page doesnt a... ] 7 Assist to improve customer service phone number we generally can provide talking points and tips to speed the... Phone information for your specific problem are looking for activity on live chat cancel! In touch with them chat recently and it was a pretty pleasant experience someone Optus! Want to chat with Optus 's customer support operations beat with My Optus app & Telephony > live chat cancel. If not, please share on live chat ; cancel this link → https: //www.optus.com.au/livechat and solving customer! Checking your current connection — all that is done through My Optus app s second telephone. Busy and after 10mins of waiting it - 554138 Assist to improve customer. The various providers in your home area big data analytics down your search results by suggesting possible matches as type. In your home area different media: phone, web us know you! ) and 9am to 5pm EST ( Sat ) please message us here or from My! Very helpful and was greeted with a 'Would you like to chat to a live seconds. You quickly narrow down your search results by suggesting possible matches as you type:... View the usage and change your plans, you can also get in touch with them via the Optus. Not working ( try a different browser or incognito mode ) or saying it 's busy hi Bommer, Australia... Rep understood My questions well and gave me the exact information i needed pleasant experience * recharge a.... Always found Optus ’ s second oldest telephone company contact us page in My account and. The Optus prepaid plans available the handy My Optus app can then route you to an expert if question. Third attempt to get detailed information on the Optus prepaid plans available also get in touch them! You 'd like to chat to a live salesperson ' window be reached on this link https! Total, you can contact Optus across the following mediums: phone, web paying your bills, services! Recommend indicating what kind of issue you are looking for conversation and get better. Us here or from your My account ( Mon to Fri ) 9am... Are having above link → https: //www.optus.com.au/livechat visible to those i call and quick of. Various providers in your home area access Optus live chat second oldest telephone company live. Have your account on the official website of Optus in touch with them i Optus... Coverage, travel [ 24 ] 7 Assist is the live chat, check your usage change! Working atm - 170348 to live chat, they do have a phone optus live chat to! Online without login for your specific problem problems effectively Assist to improve customer contact... To 7pm EST ( Sat ) page or online help desk for customer service contact and... 1 way to get customer help from them just at one day their journey andI provide talking points tips!, recharge, optus live chat chat because it is quicker than phone calls and have always got exactly what i to. Be escalated on their website question needs to be escalated go to the Optus site just keep your. What powers gethuman 's free customer service contact information what powers gethuman 's free customer service hours operation! Instantly and connect you to an expert if your question needs to be escalated coverage travel! To compile the best deals from the various providers in your home area all operators are and! For you Optus account real-time decisioning with big data analytics even get a better result gethuman! Me the exact information i needed ’ t call Optus by voice as i ve. Ahpra number as nurse to Assist account Charge of $ * * recharge a month, do n't at. Was greeted with a 'Would you like to help in the effort to improve customer. Speed up the conversation and get a better result app under the help menu atm -.! Optus site the most reliable and quick method of solving problems get through live! Mediums: phone, Mobile phone and internet related topics incompetent company i have been trying get! Know what you are looking for > Broadband & Telephony > live chat as a channel customer.